Software Recovery · Executive Intervention

Stuck between investment and go-live?

Software Recovery is independent executive intervention for enterprise implementations that have stopped moving towards operation — ERP, CRM, supply chain, WMS, integration and AI. We establish what is actually preventing go-live and, where it makes sense, we lead the recovery.

Talk about a project How we work

The typical situation

A substantial investment. A lot of work done. Still not live.

By the time we are called, the implementation has usually been running for a year or more. Nobody is idle. There are meetings, plans, issue lists and escalations. What there isn’t, is progress towards operation that anyone believes.

Delivery

  • Repeated delays
  • Go-live dates that keep moving
  • User acceptance testing without end
  • Large, unresolved issue lists
  • Excessive customisation

Scope & contract

  • Requirements still unresolved
  • Unclear acceptance criteria
  • Disagreement about scope
  • Disputed change requests
  • Disputed or unpaid invoices

People & governance

  • Customer–supplier conflict
  • Users losing confidence
  • Conflicting explanations to management
  • Governance that has turned defensive
  • More effort explaining failure than completing delivery

At this point, another status meeting is unlikely to solve it. The useful question is a different one:

What is actually preventing this investment from becoming operational?

The service

Three parts. Each one stands on its own.

  1. 01

    Software Recovery Assessment

    A focused, independent assessment — normally 5–10 working days, depending on complexity. Not another enormous consulting report. It answers one question: what prevents go-live?

  2. 02

    Recovery Decision

    An executive-level decision document, discussed in person. Is this recoverable, what really blocks it, which decisions are needed and what is the shortest credible route into operation.

  3. 03

    Executive Intervention

    Where recovery is viable, we lead it. A temporary, outcome-driven role across everyone involved, with one mandate: get the implementation operational.

The assessment

What we examine.

Everything that stands between the investment and operation — technical, contractual, organisational and human. We read the documents, but mostly we talk to people on every side.

  • Original business objectives
  • Expected operational outcomes
  • Current implementation status
  • Contractual and project scope
  • Business requirements
  • Critical functionality
  • Integrations
  • Data readiness
  • Testing
  • User acceptance
  • Go-live criteria
  • Project governance
  • Decision-making
  • The customer–supplier relationship
  • Organisational dependencies
  • Commercial dependencies
  • The genuine blockers to operation

The Recovery Decision

Straight answers to the questions that matter.

  1. Is the implementation recoverable?
  2. What is actually preventing delivery?
  3. Which issues genuinely prevent go-live?
  4. What decisions are required — and from whom?
  5. What must be delivered before go-live?
  6. What can safely be deferred?
  7. Who needs to do what?
  8. What is the shortest credible route into operation?

Four possible conclusions.

  • Recover

    The foundation is sound. Focus, decisions and a tighter go-live scope will get it live.

  • Restructure

    Recoverable — but not in its current form. Scope, plan, governance or contract need resetting first.

  • Replace

    Part of the solution, or the delivery model, cannot get you there. Replace it deliberately, not in anger.

  • Stop

    Sometimes the honest answer. Stopping well costs less than failing slowly.

We have no stake in the answer. We don’t sell software, so we don’t need it to be “replace”. We don’t bill by headcount, so we don’t need it to be “carry on”. Not every project should be forced into go-live. Independent judgment is the point.

Executive intervention

The mandate is simple: get it operational.

Where recovery is viable, we can lead it. The role is temporary and measured by one outcome.

We separate genuine go-live requirements from desirable improvements and backlog — the single most effective thing in most recoveries. And we don’t replace a capable implementation team. If your partner can deliver, they deliver. We make sure the conditions for it exist.

We work across

  • Executive management
  • Business owners
  • Users
  • The customer organisation
  • The implementation partner
  • The software vendor
  • Technical teams
  • External specialists

We restore

  • Focus
  • Decision-making
  • Accountability
  • Alignment
  • Delivery momentum

Independent, by design.

  • We don’t sell ERP — or any other software.
  • We don’t sell a replacement system.
  • We don’t arrive with an army of consultants.
  • We don’t automatically replace your implementation partner.
  • We’re not another layer of project management.
  • ERPFinance, operations, manufacturing
  • CRMSales, service, customer data
  • Supply ChainPlanning, procurement, logistics
  • WMSWarehousing and fulfilment
  • Industry SolutionsSector-specific platforms
  • Integration PlatformsThe connections between everything else
  • AI ImplementationsModels that need to become processes
  • Platform not listed? The problems usually are.Talk about it →

Questions executives ask us

Our supplier says they are nearly finished. Why would we need you?

Maybe you don’t. But if “nearly finished” has been the answer for several months, an independent view of what is really left — and what really blocks go-live — is usually cheaper than another quarter of waiting.

Will you replace our implementation partner?

Not by default. Replacing a partner mid-implementation is expensive and risky. If the existing team can deliver, our job is to create the conditions in which it does. If it can’t, the Recovery Decision will say so plainly.

Which platforms do you work with?

We are platform-independent: ERP, CRM, supply chain, WMS, industry solutions, integration platforms and AI. We have deep experience in the Microsoft enterprise ecosystem and in industry-specific software, but the reasons implementations stall are rarely platform-specific.

Is this a legal or dispute process?

No. We are not lawyers or arbitrators and we don’t deliver verdicts. Where there is a dispute, an independent view of what really blocks delivery often helps both sides move. Our objective is operation.

Can a supplier bring you in?

Yes. Suppliers sometimes want an independent view to reset a relationship with a customer. Our loyalty is to getting the system operational — and both sides need to accept that before we start.

How long does it take and what does it cost?

The assessment normally takes 5–10 working days and is scoped and agreed upfront, once we understand the situation. Intervention is agreed separately — only if, and when, it makes sense.

Have a project that should have been live by now?

Let’s establish what’s actually preventing it.

Start a confidential conversation

Initial conversations are confidential and exploratory. No obligation, no sales pitch.